Returns & Exchanges

At Silki, we want you to be completely satisfied with your beauty routine. If you are not happy with your purchase, you can return or exchange eligible products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your Silki account or visit our online return portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the unused products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.